• We aim for 100% customer satisfaction.

• If for any reason you do not want your new item email us within three days of receiving your delivery to arrange to send it back for a refund, we do not offer exchanges.

• All items sent back MUST be in a unused, new condition with tags still attached, used products will NOT be accepted. 

• All your jewellery is sent in protective wrapping but sometimes items do get damaged in transit so if you do find a damaged item please contact us with photographs showing the damage within 3 days of receiving the jewellery piece.

• We must receive your item within 10 working days after we have sent the return confirmation email.

• The parcel must include a note inside with your full name, address and order number - without this is information we will not be able to find your order on our system.

• It is your responsibility to send the item back so please use a Royal Mail postage service, we cannot take liability for the cost nor lost parcel.

• Once received, allow up to 5 working days for the refund to be issued through the original payment method. 

• Earrings cannot be returned due to hygiene reasons.

• Delivery charge is non-refundable, sorry .

If you have any queries regarding the refund and exchange policy please contact us.

Your statutory rights are not effected.

*No exchange or refund on £10 SALE & and discount codes are not applicable with this offer.